We offer free shipping worldwide, and the cost of shipping is included in all our prices.

Please allow for a processing time of up to 2 business days for your order. We take pride in providing tracking numbers for all packages, and once your order has been shipped, you will receive an email update containing shipping details, including the associated tracking number. To track the estimated arrival of your order, please follow the link provided in the email. It is important to note that any customs or import duties incurred upon reaching the destination country are the responsibility of the recipient. We regret to inform you that we have no control over these charges, as customs policies and import duties vary significantly from country to country.

Kindly be aware that as the customer, you assume full liability for all postal charges, return shipment costs, customs charges, and handling fees should you choose to refuse acceptance of a parcel due to import duties or taxes. We are unable to undervalue orders or mark them as gifts. Additionally, we cannot be held accountable for any delays arising from customs clearance. These terms and conditions are applicable to all online purchases made on purplemountainrugs.com.

Custom orders ship directly from our workshop in Morocco; pre-made orders typically ship from New York though occasionally they'll ship from Morocco. All orders fulfilled by DHL for speedy end to end shipping.